The New Year discount will not automatically apply to gift sizes. Please
enter the code NEWYEAR in the cart page, not the checkout page, this will apply the discount between Jan 1st and 15th 2023

Shipping

FREE Shipping on all orders within the Republic of Ireland.

Shipping for all other countries is calculated when you reach the checkout and enter your address.

You may see an express option at checkout which may cost more but this is optional. This price depends on your counrty. 

 

Yes, all orders above €30 come with a tracking number. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

If you don't recieve your confirmation email please check in your spam folder.

We dispatch all orders within 1-2 working days unless otherwise specified. We use An Post for shipping.

Orders that require shipping within Ireland will usually be delivered within 1 to 3 working days of dispatch.

*Estimated Delivery Times:

✔ Ireland: 1 – 3 working days.

✔ UK and Europe: 3 - 5 working days

✔ Rest of World: 5 – 10 working days.

 

(Dispatch time: 1-2 working days)

Shipping to countries outside of Ireland may take up to 28 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to Ireland, UK, All European Countries, USA and Canada.

Due to COVID restrictions some countries may experience a delay in shipping. Please check with your local postal service that they are accepting deliveries from Ireland. 

Returns

You can absolutely return your item to us, within 30 days after purchasing it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.

Please see our full returns and exchange policy here: https://magneticmobility.ie/pages/returns-policy

We don’t offer exchanges on items that have been worn or show any damage. If you’re unsure about sizes, we recommend ordering a re-sizing tool also. Unfortunately, exchanges cannot be made on items that have been resized by anyone other that Magnetic Mobility.

Please note that all discount sales are final. Discounted items are non-refundable or exchangable.

Please contact our customer service team via customerservice@magneticmobility.ie. Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return form by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via customerservice@magneticmobility.ie with the details. We’ll respond within 48 hours.

Sizes

Please see our sizing guide here for 4in1 Magnetic Bracelets.

We recommend that you measure the circumference of your wrist using a tape measure or a piece of string and then measure it on a ruler. 

Measure the area of your wrist that you will wear the bracelet, for example just below your wrist bone. 

Then add 1cm to this size and this is the size you should choose. 

If you are buying a bracelet as a gift we recommend choosing the "Gift" option. This comes in a large size (approx 21cm) with an easy to use re-sizing tool. We have step-by-step instructions on how to re-size a bracelet here: https://magneticmobility.ie/pages/how-to-re-size-your-link-bracelet

 

Please see our sizing guide here for copper bracelets. Our Copper Bracelets are easily mouldable and fit a variety of wrist sizes, therfore if you are buying a gift they can be adjusted by the person.  

We recommend that you measure the circumference of your wrist using a tape measure or a piece of string and then measure it on a ruler. 

Measure the area of your wrist that you will wear the bracelet, for example just below your wrist bone. 

Then subtract 2cm from this size and this is the size you should choose. 

If you forgot to purchase a sizing tool with your original order you can buy one here: https://magneticmobility.ie/products/bracelet-re-sizeing-tool 

If your bracelet is too big you can size it at home using our sizing tool. There is a video on our website here with simple instructions: https://magneticmobility.ie/pages/how-to-re-size-your-link-bracelet 

 

If you forgot to purchase a sizing tool with your original order you can buy one here: https://magneticmobility.ie/products/bracelet-re-sizeing-tool 

If your bracelet is too small you can purchase extra links for it here: https://magneticmobility.ie/products/extra-links

You can size it at home using our sizing tool. There is a video on our website here with simple instructions: https://magneticmobility.ie/pages/how-to-re-size-your-link-bracelet 

If you forgot to purchase a sizing tool with your original order you can buy one here: https://magneticmobility.ie/products/bracelet-re-sizeing-tool or add one to your extra links purchase.   

No they don't have to be worn tight, there are many different elements all around the bracelets, enough of the elements will always be in contact with your skin, even if the bracelet is a bit loose. It's a matter of choice, many people don't like to wear a bracelet too tight.

Other questions

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch atcustomerservice@magneticmobility.ie just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Sadly, we’re unable to modify your order once we’ve shipped it. We try to process orders the same working day where possible so if you need to change a size please contact us asap at customerservice@magneticmobility.ie.  

If you need to order a greater quantity or an additional product, please place a new order online. If we haven't shipped your original order yet we will refund you the difference in shipping. 

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via customerservice@magneticmobility.ie we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

MAGNETIC MOBILITY ARE PROUD MEMBERS OF GUARANTEED IRISH

The symbol is awarded to businesses based in Ireland that support sustainable jobs, contribute to our local communities, and are committed to Irish provenance.