FAQ

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://magneticmobility.ie/account/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at customerservice@magneticmobility.ie just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via customerservice@magneticmobility.ie we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve shipped it. We try to process orders the same working day where possible so if you need to change a size please contact us asap at customerservice@magneticmobility.ie.  

If you need to order a greater quantity or an additional product, please place a new order online. If we have't shipped your original order yet we will refund you the difference in shipping. 

When will my order arrive?

Orders that require shipping within Ireland will be delivered within 1 to 3 working days, depending on your preferred shipping method.

Shipping to countries outside of Ireland may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

 

*Estimated Delivery Times:

Ireland: 1 – 3 working days.

UK and Europe: 3 - 5 working days

Rest of World: 5 – 10 working days.

 

(Dispatch time: 1-2 working days)

 

What countries do you ship to?

We ship to most regions worldwide. 

Due to COVID restrictions some countries may experience a delay in shipping. Please check with your local postal service that they are accepting deliveries from Ireland. 

How much is shipping?

We offer flat rate shipping worldwide for €7.50. 

You may see an express option at checkout which may cost more but this is optional. This price depends on your counrty. 

 

We provide free shipping above a certain amount. Please see the progress bar at the top of the page or in your checkout cart to see free shipping eligibility for your country. 

 

Can I track my order?

Yes. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

Can I return or exchange an item?

You can absolutely return your item to us, within 90 days after purchasing it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.

Please see our full returns and exchange policy here: https://magneticmobility.ie/pages/returns-policy

We don’t offer exchanges on items that have been worn or show any damage. If you’re unsure about sizes, we recommend ordering a re-sizing tool also. Unfortunately, exchanges cannot be made on items that have been resized by anyone other that Magnetic Mobility.

Please note that all clearance sales are final. Clearance sales items are non-refundable or exchangable.

How do I return an item?

Please contact our customer service team via customerservice@magneticmobility.ie. Providing the return is within the 90-day cancellation period and meets our return criteria, we will issue you with a return form by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via customerservice@magneticmobility.ie with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

Sizes

How do I know what size to choose for 4in1 Health Bracelets?

Please see our sizing guide below for chain bracelets.

We recommend that you measure the circumference of your wrist using a tape measure or a piece of string and then measure it on a ruler. 

Measure the area of your wrist that you will wear the bracelet, for example just below your wrist bone. 

Then add 1cm to this size and this is the size you should choose. 

If you are buying a bracelet as a gift we recommend choosing the "Gift" option. This comes in a large size with an easy to use re-sizing tool. We have step-by-step instructions on how to re-size a bracelet here: https://magneticmobility.ie/pages/how-to-re-size-your-link-bracelet

 

Sizing guide for Chain bracelets

How do I know what size to choose for a Copper Bracelet?

Please see our sizing guide below for copper bracelets. Our Copper Bracelets are easily mouldable and fit a variety of wrist sizes, therfore if you are buying a gift they can be adjusted by the person.  

We recommend that you measure the circumference of your wrist using a tape measure or a piece of string and then measure it on a ruler. 

Measure the area of your wrist that you will wear the bracelet, for example just below your wrist bone. 

Then subtract 2cm from this size and this is the size you should choose. 

 

Sizing guide for Copper Bracelets

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